Privacy Policy

We value your privacy and are committed to protecting your personal information. 

This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, services, or communications. By using our website or services, you agree to the practices described in this policy.

We do not sell, rent, or trade your personal information.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, home address, and any details you provide when contacting us or making a booking.
• Payment Information: Processed securely by our payment provider. We do not store full card details.
• Usage Data: IP address, browser type, device information, and pages visited.
• Cookies: Small files used to improve your browsing experience (you can disable these in your browser settings).

How We Use Your Information

We use your information to:

• Provide and manage our services
• Process bookings and payments
• Communicate with you about your account or enquiries
• Improve our website and customer experience
• Meet legal, regulatory, or insurance obligations

Sharing Your Information

We only share your information when necessary and only with:

• Trusted service providers (e.g., payment processors, email platforms)
• Legal authorities if required by law
• Insurance providers when necessary for compliance or claims

We never share your information with other customers or with companies for marketing purposes.

All third‑party providers are required to keep your information confidential and secure.

Data Security

We take data protection seriously and use:

• Encrypted connections (HTTPS)
• Secure password‑protected systems
• Access controls to ensure only authorised staff can view your data
• Regular security reviews

No online system is 100% secure, but we work hard to protect your information.

Data Retention

We keep your information only for as long as necessary to:

• Provide our services
• Meet legal or insurance requirements
• Resolve disputes

After this period, your data is securely deleted or anonymised.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data (where legally permitted)
• Withdraw consent for marketing communications
• Request a copy of your data

To exercise these rights, contact us at: sunny@papacats.uk 

Cookies and Tracking Technologies

We may use cookies to:

• Improve website performance
• Understand how visitors use our site
• Personalise your experience

You can disable cookies in your browser settings at any time.

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Email: sunny@papacats.uk

Call: 07508962322